Disclaimers & Refund Policy

Question: How can I ensure my communications with Samuels Immigration & Legal Services Inc. remain confidential?

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General 

The information on this website is presented for general informational purposes only and should not be considered legal or other professional advice or opinions of any kind.  Website users are encouraged to obtain specific legal guidance from a qualified professional regarding any particular legal issues.  Samuels Immigration & Legal Services Inc. does not assure or guarantee the quality, accuracy, completeness, or timeliness of any information on this website.

While using the website may enable communication with members of Samuels Immigration & Legal Services Inc. through email or other means via the website, receiving such communications or transmissions by any team member does not create a paralegal-client relationship.  Samuels Immigration & Legal Services Inc. cannot guarantee the security or confidentiality of any communications made through email or this website.

This website may include links to third-party websites.  Samuels Immigration & Legal Services Inc. cannot monitor the extensive information available and accessible through these links.  These links are provided for convenience only, and we do not endorse the information found in linked websites nor can we guarantee its accuracy, timeliness, or appropriateness for a specific purpose.

Currency Exchange

Credit/debit card payments and money transfers are received in Canadian Dollars (CAD). Payments made in a different currency are converted to Canadian Dollars on a current currency exchange rate of payor’s financial institution or card provider. All credit/debit card return transactions, if applicable, are made in CAD. Samuels Immigration & Legal Services Inc. is not responsible for fluctuation of foreign currency exchange rates that may impact refunded amount during conversion to a different currency. Samuels Immigration & Legal Services Inc. can process money transfer refunds in a different currency if directed by a client in writing. We not responsible for any foreign currency exchange rates or money transfer charges and bank fees, as they are deducted from any refundable amount.

Refund Policy

Samuels Immigration & Legal Services Inc. provides its services according to a predetermined fee schedule, which clients agree to before any work commences.  This agreement is formalized through a signed and acknowledged written Retainer Agreement.

In cases where work is not completed due to a professional withdrawing from or discontinuing services, a paralegal/consultant or client ending services due to a breakdown in the professional relationship or conflict in the management or continuation of the Retainer, any refund will be calculated based on the uncompleted portion of the Retainer Agreement. Disbursements will also be deducted from any Retainer refund.  All fees paid to Samuels Immigration & Legal Services Inc. for work completed are non-refundable and are not contingent on the matter's outcome.

Samuels Immigration & Legal Services Inc. reserves the right to modify our refund policy at any time.  If a policy change occurs, it will be published on this website.